Refund Policy

You may cancel your subscription at any time:

• Cancellations will take effect at the end of your current billing period
• You will retain access to the service until the end of your current billing period
• No partial refunds are provided for unused time in the current billing period

Refunds may be considered in the following circumstances:

• Technical issues that severely impact service usage
• Billing errors or duplicate charges
• Service unavailability exceeding 24 hours

Refund requests must be submitted within 30 days of the charge date.

To request a refund:

• Contact our support team at support@vocaldesk.co
• Provide your account details and reason for the refund
• Include any relevant documentation or evidence

We will review your request and respond within 2-3 business days.

If approved, refunds will be processed as follows:

• Credit card refunds: 5-10 business days
• Bank transfers: 7-14 business days
• Other payment methods: Processing time varies